Everything you need to know about ordering from Vinylestore. If your question is not answered here, email us at contact@vinylestore.shop.
What payment methods do you accept?
We accept Visa, Mastercard and PayPal. All prices are in U.S. dollars and payment is taken securely at checkout.
Where do you ship?
We currently ship to addresses within the United States only.
How much is shipping?
Shipping is free on every U.S. order, with no minimum order value.
When will my order be dispatched?
Orders are processed Monday to Friday, excluding federal holidays. Please allow 1–2 business days for your order to be packed and dispatched.
How long does delivery take?
Once dispatched, orders typically arrive within 3–6 business days. Delivery times are estimates and may be affected by carrier delays or peak periods.
How do I track my order?
When your order is dispatched, we send a shipping confirmation email with a tracking number. You can track the parcel with the carrier or through 17TRACK.
Can I change or cancel my order?
Contact us as soon as possible at contact@vinylestore.shop. We can usually amend an order before it is dispatched. Once an order has shipped, it cannot be changed or cancelled.
What is the condition of your records?
All items are new and sealed unless the product page states otherwise. Limited and colour pressings are sourced from official label releases.
What is your return policy?
Unopened items may be returned within 30 days of delivery. Damaged or defective items are replaced or refunded, including return shipping. See our Refund & Return Policy for full details.
My record arrived damaged. What should I do?
Email contact@vinylestore.shop within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local laws.
How can I contact you?
Email contact@vinylestore.shop or call +1 8402207165, Monday to Friday, 9:00 AM – 5:00 PM (CST). Our address is 400 W Boden St, Milwaukee, WI 53207, United States.