Refund policy

Refund & Return Policy

We want you to be happy with every record you order from Vinylestore. If something is not right, you may return eligible items within 30 days of delivery.

1. Return eligibility

Items must be returned in their original, unused condition with all shrink wrap, seals, stickers, inserts and packaging intact.
Vinyl records, CDs and box sets must be unopened and unplayed. Opened records may only be returned if they are defective or were damaged in transit.
Proof of purchase (order number or confirmation email) is required.
Gift cards and final-sale items are not returnable.

2. Damaged, defective or incorrect items

If your order arrives damaged, is defective, or you received the wrong item, contact us within 7 days of delivery at contact@vinylestore.shop with your order number and clear photographs of the item and its packaging. We will arrange a replacement or a full refund, including return shipping costs, at no expense to you.

3. How to start a return

Email contact@vinylestore.shop with your order number and the reason for the return. We will reply within 1–2 business days with a return authorization and shipping instructions. Please do not send items back before receiving authorization.

Return address:
Vinylestore
400 W Boden St, Milwaukee, WI 53207, United States

4. Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs and for ensuring the parcel is properly packaged. Shipping charges are non-refundable. If the return is the result of our error or a defective item, we will cover return shipping.

5. Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit. Original shipping charges are not refunded except where required by law or where the return is due to our error.

6. Exchanges

We do not process direct exchanges. To receive a different item, return the eligible item for a refund and place a new order.